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Privacy and Cookie policy


Privacy and Cookie policy

Privacy policy

DynaGroup regards your privacy as a fundamental value. We respect your privacy and ensure that the private information you provide to us is handled confidentially and with care. In an increasingly digital world, DynaGroup needs to collect and process personal data in order to provide the products and services you require. In this document, DynaGroup endeavours to explain its policy to protect your privacy and personal data.

Personal data

Personal data means all specific information relating to a natural person who can be identified. This includes your name, address, telephone number, e‑mail address, date of birth, products and services that you have used, information that you have provided via our website or other contact channels, etc.

Collection of personal data

DynaGroup records your data to carry out your assignment and improve the efficiency and quality of its services.

Recording of telephone conversations between DynaGroup customers and its call centres.

DynaGroup makes audio recordings of telephone conversations between callers and call centre staff. The following data are recorded or retained: identification data, telephone number, the conversation, time of the call, duration of the call, and the service to which the call relates.

Calls are recorded to improve DynaGroup’s service to customers, on the one hand through coaching and on the other hand based on analyses of large numbers of calls relating to the same service or to a particular problem that customers face.

DynaGroup’s websites

DynaGroup may process your personal data in order to provide you with feedback on a question, request, or complaint. The following data are then processed: your name, address, telephone number, e‑mail address, and a description of the question, request, or complaint.

For the use of cookies, we refer to our Cookie Policy, as described below.

Transfer of personal data

DynaGroup will not disclose, sell, transfer, or otherwise distribute your personal data to parties outside the DynaGroup other than in connection with the performance of the agreement, unless it is required to by law or you have given DynaGroup your express consent for this purpose.

The websites may contain links to third-party websites. Although we have selected these websites carefully, DynaGroup does not accept any responsibility for the use of your personal data by these third parties. Please read the privacy statement of any website you visit.

Data retention

Your personal data will be kept for as long as required by law, for the period required for the performance of the services, for the period required for dealing with complaints, and for thirty (30) days following your request for termination.

Data security

DynaGroup implements technical and organizational security measures to protect your personal data against destruction, loss, alteration, access, or misuse. DynaGroup also undertakes to restrict access to personal data as much as possible and thus to grant access only when necessary. Employees who have access to the data have been informed of their data security obligations. Security measures will be reviewed regularly and adapted to ensure an appropriate level of security.

How can you check your personal data?

If you wish to access, rectify, erase, or restrict the processing of your personal data, object to the processing, withdraw your consent, or make use of data transferability, you can contact us at


You can also contact us with questions about the processing of your personal data at

This privacy policy applies to DynaGroup BV and all companies belonging to the DynaGroup.

Last updated: May 2018

Cookie policy

Use of cookies on Dyna websites

Cookies are small information files that a website server stores temporarily on your computer or other device via your browser. Cookies have a variety of functions: ensuring that the website takes into account visitor preferences, collecting statistical data, adapting the content and/or advertising on websites to the user, etc.

Different types of cookies are used on the websites of DynaGroup and its business units.

1. Compulsory and technical cookies: These cookies are necessary for using certain parts of our websites, for example, to navigate between the different parts of the website and fill in forms. Without these cookies, some parts of the website will not work or will not work optimally. These cookies allow us to collect information about the use of our websites to improve their content and performance.

2. Functional cookies: Functional cookies make it easier for our websites to work, support a better browsing experience for our visitors, and make the websites more user-friendly. For example, these cookies can remember your language preference.

3. Google Analytics Cookies: DynaGroup uses Google Analytics cookies to analyse how users use its websites. The information generated by the cookie about your use of a website (including your IP address) is anonymously transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of the website and compiling reports on website activity for website operators. Google may also transfer this information to third parties when required to by law, or if such third parties process the information on Google’s behalf.

You accept the use of cookies in accordance with this document when you use our websites.

You can block these cookies in your web browser at any time. All web browsers allow you to manage the cookies that are installed on your computer or other device. Note that blocking cookies via the browser settings does not affect any cookies that may already have been installed on your computer. If you wish to disable those cookies, you must delete them.

For more information, consult the configuration settings of your internet browser. To learn more about cookies, including what cookies are installed and how to manage and delete them, visit

You can also choose to disable some or all of the advertising cookies installed on your computer. For this purpose, visit or

Lastly, if you do not wish to receive advertising based on your browsing behaviour, you can change the Google Ads Preference Manager settings. Google also recommends installing the Google Analytics Opt-out Browser Add-on.

 This Cookie Policy applies to DynaGroup BV and all companies belonging to the DynaGroup.

Last updated: May 2018