We will inform you immediately if your delivery has been scheduled again. In this case you will have already received a new delivery moment, our…
Because your order has been cancelled, we can’t deliver it. We advise you to contact your supplier.
In the exceptional case that the tablet of the delivery driver isn’t able to connect, you can’t follow your delivery. In this case you can…
Unfortunately this is not possible. You will receive a text message (if we have your mobile phone number) 30-60 minutes before delivery containing the expected…
When your supplier has approved that we can leave the package in front of the door, this is possible. When it’s necessary to sign for…
We don’t work with pick-up locations, so unfortunately it’s not possible to pick up your order somewhere. We only deliver at the address provided by…
Yes, this is not a problem. The delivery driver will register the name of the receiver in the tablet, and will also ask the receiver…
Delivery at the neighbours isn’t always allowed. By using your track & trace number in combination with your zip code, you can check if delivery…
This is not always allowed. You can check whether delivery to your neighbours is allowed using your track & trace number and postcode. If it…
It depends on the delivery conditions that apply to the order in question. Please contact your supplier to find out.