Yes, if the delivery or pickup was unsuccessful due to an error on our part, you will, of course, receive a refund for the time…
You can change your appointment until 11:45 PM for the following day. After this time, it is no longer possible to make changes, and you…
If you have purchased a time slot and need to change the appointment, the previously made appointment will be canceled. The amount paid for the…
You can schedule an appointment with a purchased time slot from the moment the order is registered in our system until 11:45 PM for the…
You can easily purchase a smaller time slot via our Track & Trace page or through a link in the appointment confirmation you received by…
With this paid service, you can select a smaller and more accurate time slot for your delivery or transport appointment. This means you will have…
We will inform you immediately if your delivery has been scheduled again. In this case you will have already received a new delivery moment, our…
In the case that you weren’t at home during the delivery attempt, the delivery driver will try to deliver your order at a neighbour (when…
Because your order has been cancelled, we can’t deliver it. We advise you to contact your supplier.
Unfortunately your order has been damaged and because of this we can’t deliver it.Currently we are checking what happened to your order. To make sure…