It depends on the delivery conditions that apply to the order in question. Please contact your supplier to find out.
We do not work with pick-up points, therefore we regret to say that it is not possible to pick up your order. We will only…
If agreed with our client, it is possible to adjust your delivery date with your track & trace number and zip code. Changing a delivery…
Unfortunately this is not possible; in most cases you will receive a text message 30-60 minutes before delivery giving the delivery driver’s expected time of…
In exceptional cases, we may not be able to connect to our driver’s tablet, which means that the data is not actively updated. We aim…
A sorting error means that your order was not present at the correct Dynalogic sorting centre at the time when the delivery driver was supposed…
We will do our utmost to get your order to the correct sorting centre as quickly as possible. If your order has the status ‘sorting…
This means that we haven’t received your order from the supplier. If your order has the status ‘missing’, we would ask you to monitor the…
Unfortunately your order was found to be damaged, so we cannot deliver your order. We are currently investigating to see how the damage to your…
We are unable to deliver your order because it has been cancelled. We advise you to contact your supplier.